Background: The countries should be economically developed in today’s world. By reviewing the literature, a healthy and efficient workforce is a key factor in economic development, which indicates the effectiveness of the health sector in countries. Efficient information systems should be used to achieve efficiency, effectiveness, productivity, service quality, and customer satisfaction. The present study aimed to identify and prioritize the factors affecting the efficiency of hospital information systems.
Materials and Methods: Interviews and questionnaires are collaboratively used in this study to identify the factors affecting the productivity of hospital information systems. A total of 22 hospital information systems specialists (IT and system support experts) were selected based on the purposive sampling method. In the present study, experts' views on the factors affecting the productivity of hospital information systems were first identified using a survey research method. The factors are prioritized from the questionnaires and the Fuzzy Delphi method.
Results: After analyzing the findings, it was found that physicians' satisfaction, information quality, usability, appropriate support, high reporting ability, being on the web, and proper user training are the factors affecting the efficiency of hospital information systems.
Conclusion: As a result, considering the findings of this study during the implementation of information systems projects, hospital officials can play a significant role in economically improving public health.