Yafteh

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Background: Based on recommendation of management development and organizational change center of the ministry of health. EFQM model is the most appropriate model to deploy in country`s hospitals. In this study we assess quality of emergency wards in khorramabad hospitals based on EFQM model and compare it with results of annual evaluation of the ministry of health. Materials and Methods: this descriptive, cross-sectional study was carried out in 2009. Emergency wards of khorramabad hospitals were our study population which were selected using census method. Data collection tool was questionnaire of EFQM model which was filled out by researchers in studied wards. RADAR logic used for scoring and EFQM consensus process used for agreement. The data were analyzed through descriptive statistics, SPSS and EFQM softwares. Results: Scores of studied wards (Social security, Shahid Madani,Shohaday-e Ashayer and Asali hospitals) were 216,108.1,129.9,72.1 respectively. The mean score in EFQM criteria were: leadership 12.3%, policy and strategy 7.1%, staff 11.8%, partnerships and resources 13.8%, processes 20.8%, customers results 8.3%, staff results 12.5% society results 9.5%, key performance results 18.8%. Conclusion: Findings show that quality of studied wards is less than the model standards and other similar studies considerably. From view point of the researcher the existing gap with external studies is logical and in comparison with internal studies is irrational. The studied wards acquired the most score in process criterion and the least score in policy and strategy criterion. Also ,findings shows a negative relation between results of assessment based on EFQM model and current evaluation system of the ministry of health, so it is suggested that the current system should be revised fundamenally.

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Background: The age pyramid of our country is being reversed. Planning for the provision of healthcare services for the elderly requires the investigation of the factors affecting their utilization of health services. The aim of this study was to determine the availability of hearth services for the elderly at Lorestan province and the relationship between their utilization of these services with socioeconomic variables.
Materials and Methods:  This cross-sectional study was conducted in 2017. The study population included the elderly discharged from the hospitals affiliated to Lorestan University of Medical Sciences in 2017. The data of 428 patients were collected during phone interviews. The collected data were analysed by SPSS-18 software and chi-square test, Mann-Whitney test, Spearman test, and independent t-test.
Results: The rates of the utilization of medical and paramedical services in at least one occasion during the last three months among the studied elderly were 25.5% and 27.7%, respectivly. Utilization of health services was significantly affected by family structure, literacy status, residence of the patient (town or village), social origin (the residence until the age of 18), unemployment status, number of children, type of insurance, complementary insurance, having a chronic desease, self-evaluation of health status, satisfaction of the status quo, income, employment status, house ownership, and having a private room. However, there were not significant relationships between the elderly’s utilization of different health services and their gender, marital status, children’s location, and car ownership.
Conclusion: Elderly people utilize different health services more than the general population. Considering the significant relationship between certain socioeconomic variables and the utilization of health services among the elderly, it is recommended that planning for the provision of health services to them should be based on the investigation of their utilization of health services and their determinants.