Ali Janati, Elham Dadgar , Jafar Sadegh Tabrizi , Mohammad Asghari Jafarabadi , Rana Gholamzade Nikjoo ,
Volume 14, Issue 3 (9-2012)
Abstract
Background : Performance of hospital managers need to be evaluated based on suitable criteria to get better performance. Unfortunately no formal and systematical performance assessment system has been used to evaluate managers. The aim of this study is to determine the concrete and suitable hospital managers, performance assessment using experts, views.
Materials and Methods: This study was a qualitative research with thematic analysis method. By using semi structured questionnaire with 2 health system experts interview was conducted and 20 experts participated in focus group discussion. After each interview and group discussion withdrawals were checked with participants. The initial interviews were analyzed by two faculty members and then were combined.
Results: 7 main themes about necessary criteria for hospital managers, performance assessment were obtained from experts, views. These themes are: skills related to planning, organization and staff performance management, leadership, information management, clinical governance and performance indicators.
Conclusion: All participants in the study had a history of hospital management therefore their comments will be an effective step in identifying the criteria for making hospital managers, performance assessment tool. In addition to Professionals, perspectives and studies done in other countries, in order to design this kind of tools, it is necessary to adjust the obtained findings according to the local hospital conditions.
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Volume 17, Issue 3 (12-2015)
Abstract
Background: Self-evaluation in health and treatment sector, similar to other sectors, is inevitable. Resources limitation, the necessity of performances monitoring, vitality of rendered services and cares by this sector and quality of these services and…. are evidences indicating the necessity of an accurate and correct self-evaluation of this sector performances. Therefore, the main purpose of this study was to evaluate the performance of Shahid Rahimi hospital in Khorramabad based on the Organization Excellence Model in order to achieve a practical guidline for improving its’ performance. Materials and Methods: This cross-sectional study was conducted in 2014 in Shahid Rahimi hospital of Khorramabad City. The standardized self-assessment questionnaire, designed based on the EFQM model, was used as the instrument to data collection the reliability and validity of the questionnaire has been highly reported in the previous studies and the Cronbach's alpha coefficients has been reported 98%. Results: In the enableres criteria of the organizational excellence model, regarding the leadership criterium of the hospital had the highest score while the processes criterium had the lowest score. considering the results criteria of the EFQM model, the customers and key performance results had the highest score while the lowest score was related to the society results which along staff results need to be improved. Conclusion: Findings of the study indicate the suitable condition of this hospital regarding to the EFQM criteria. The results of this model is generally applied for systematic analysis of the organizations’ internal-external environment in order to acquire a systematic approach as well as supporting decision situations.
